SQY Export Manufacturer Production Process Optimization Plan

Providing Overseas Customers with More Stable, Reliable, and Competitive Cooperation Experience

Dear Valued Customers,

To better meet the needs of overseas markets, we continuously optimize the entire process from R&D to delivery, ensuring that every TV can serve your business stably, reliably, and efficiently. Below are our core advantages in production processes, quality control, and customer service, which we hope will help you gain stronger competitiveness in your local market.

I. How We Improve Our Production Processes

1. Standardized Production System

We have established a standardized process covering key procedures such as SMT, module lamination, whole-machine testing, and aging, ensuring the consistency and stability of products in each batch.

Case Study:

A European customer reported that its market has extremely high requirements for picture consistency. By unifying backlight driver parameters and color calibration processes, we reduced the brightness deviation of the same model of TV from ±15% to ±5%, significantly improving end-user reviews.

2. Full-Process Transparent Management

You can keep track of production progress at any time. We regularly provide photos of key nodes, test reports, and quality data, allowing you to have a clear understanding of your order status.

Case Study:

A large North American retailer required production process photos and test records for each batch of goods. We established an exclusive project group to send regular progress updates every week, enabling its procurement team to grasp production status in real time and ultimately reducing communication time by 40%.

3. Flexible Customization Capabilities

We support multi-language systems, multi-standard plugs, multi-specification packaging, custom boot logos, and other needs, enabling rapid response to your market changes.

Case Study:

A Middle Eastern customer needed to launch custom-logo TV gift boxes before Eid al-Fitr. After receiving confirmation, we completed packaging design, system customization, and sample production within 7 days, ultimately helping them catch the promotion period and increasing the sales volume of the first batch of orders by 30%.

4. Strict Quality Verification System

Every TV undergoes 100% functional testing, aging testing, high-low temperature testing, and transportation simulation testing to ensure stable and reliable performance during long-distance transportation and actual use.

Case Study:

An Australian customer once encountered a high transportation damage rate. We redesigned the packaging for them and passed the ISTA 6A test, reducing the damage rate from 3.2% to 0.5% and significantly lowering their after-sales costs.

5. Comprehensive Documentation and Certification Support

We provide all necessary certifications required for target markets, such as CE, FCC, UL, RoHS, REACH, and ERP, as well as a complete set of materials including multi-language manuals, warranty cards, and maintenance manuals.

Case Study:

A British customer was required to provide ERP energy efficiency test reports during customs clearance. We prepared a complete certification package in advance, enabling them to pass customs clearance smoothly and avoid additional costs caused by goods detention.

II. How We Solve Common Pain Points of Overseas Buyers

1. High Transportation Damage Rate

We use five-layer reinforced corrugated cartons, honeycomb paper cores, and thickened corner protection, and pass ISTA 3A/6A transportation testing to greatly reduce transportation risks.

Case Study:

For U.S. FBA customers, we optimized stackable packaging suitable for Amazon warehouses, reducing the customer’s FBA inbound damage rate from 2.8% to 0.3% and significantly improving their account rating.

2. System Incompatibility with Local Markets

Pre-installed multi-language systems, supporting mainstream app stores such as Google Play and Amazon Appstore, and enabling system upgrades via OTA.

Case Study:

A German customer reported that some apps could not run normally. We pushed optimized firmware via OTA and solved the compatibility issue within 48 hours, avoiding large-scale returns.

3. Customs Clearance Difficulties Due to Incomplete Certifications

We complete all necessary certifications for target countries in advance and provide complete test reports and certification packages to ensure smooth customs clearance.

Case Study:

A Canadian customer imported TVs for the first time and was not familiar with local certification requirements. We provided a complete set of FCC, UL, and ICES certification documents, enabling them to complete customs clearance smoothly and save a lot of time and costs.

4. Difficult After-Sales Service and High Maintenance Costs

The TVs adopt a modular design, facilitating quick replacement of components such as power boards, main boards, and backlights; meanwhile, we provide maintenance manuals, circuit diagrams, and spare parts packages to reduce after-sales costs.

Case Study:

The after-sales team of a Southeast Asian customer had limited technical capabilities. We provided detailed maintenance videos and spare parts packages, increasing their maintenance efficiency by 60% and reducing after-sales costs by approximately 25%.

5. Unstable Delivery Time

We establish safety stocks for key materials and provide clear production schedules to ensure on-time delivery of orders.

Case Study:

A South American customer had an urgent order requirement. Relying on the safety stocks of panels and chips, we shortened the original 45-day delivery time to 25 days, helping the customer seize sales opportunities during the local promotion season.

6. Slow Response to Customization Needs

We provide standard customization packages and rapid prototyping services, enabling sample production within 3–7 days to meet your market testing and launch needs.

Case Study:

A European brand customer needed to test a TV supporting a specific voice assistant. We completed system customization and prototype production within 5 days, allowing them to enter the market verification stage in advance.

7. Picture and Sound Quality Not Meeting Local Requirements

We adjust parameters such as Gamma, Color Gamut, and Local Dimming for different regions, and support mainstream formats such as HDCP 2.3 and eARC to ensure excellent product performance in local markets.

Case Study:

A Japanese customer had extremely high requirements for picture quality. By adjusting the Color Gamut and Gamma curve, our TV received an "Grade A Picture Quality" rating in local professional reviews, enhancing the product’s premium capacity.

8. Packaging and Manuals Not Complying with Local Regulations

Packaging materials comply with environmental requirements such as REACH and California Proposition 65; manuals include multi-language safety warnings and are attached with energy efficiency labels.

Case Study:

A U.S. customer’s goods were detained by customs because the packaging materials did not meet California Proposition 65 requirements. We immediately replaced the materials with compliant ones and re-provided documents, ensuring that their subsequent batches passed inspections smoothly.

III. Additional Value We Can Provide for You

• Support for overseas warehouse dropshipping packaging solutions

• Provide Private Label services

• Provide White Label TV products

• Provide smart TV SDK to support secondary development

• Establish a unique SN code quality traceability system for each TV

We are always committed to providing overseas customers with TV products of higher quality, more stable delivery, more flexible customization, and more comprehensive after-sales service. If you have any needs or want to learn more about our capabilities, please feel free to contact us at any time.

We look forward to long-term cooperation with you to jointly expand the global market.

Sincerely,